Penguin Travels and Tours Privacy Policy

At Penguin Travels and Tours we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and the conditions under which we may share it with others and how we keep it secure.

Our privacy promises

We will be transparent about the information we are collecting and what we will do with it. We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with Penguin Travels and Tours.

We will use the information to help us understand you better and so that we can give you relevant offers. If you tell us you don’t want to receive marketing messages we will stop sending them.

We will, of course, continue to send important information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.

We will put in place measures to protect your information and keep it secure.

We will respect your data protection rights and aim to give you control over your own information. Any personal information processed by Penguin Travels and Tours in connection with this Privacy Policy is controlled by Penguin Travels and Tours, which is considered the “data controller” of your personal information under European Union and Greek data protection law.

The personal information we collect and use

Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications. In the course of you buying a Penguin Travels and Tours product we collect the following personal information when you provide it to us: Names of persons booking tours or products, payment details, address, email address, phone number and country of residence. Additional details e.g. Information about your health, if you have a medical condition that may affect your tour such as the provision of wheelchair assistance or oxygen or you may have requested accommodation that provides services (such as a meal) which is not ’sensitive data’ but may imply or suggest your religion, health or other information.

How we use your personal information

We use your personal information:

To fulfil your travel arrangements and deliver the services you have asked for.

To manage the tour check in and boarding process.

To send tour updates and communications to you.

To provide services tailored to your requirements and to treat you in a more personal way.

To carry out analysis and market research.

To carry out marketing and keep you informed.

When we collect information directly from you we will ask you if you want to ‘opt in’ to our marketing communications. If you decide you would no longer like to see our marketing communications, you can change your mind at any time, each marketing communication we send by email will have an unsubscribe option which will allow you to stop you receiving further marketing emails. Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications which are necessary, for example, to confirm your booking or to provide you with an update on your tour booking.

To improve our websites, products and services.

For management and administrative purposes.

How long your personal information will be kept

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a tour with us we will keep the information related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries, feedback or concerns relating to the booking and for accounting purposes the period required under Greek tax laws. The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you. We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.

Cookies or other tracking technologies

We use cookies on our website, mobile app and in our emails. Cookies are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on our website or app and allow us to provide features such as remembering aspects of your last tour search to make subsequent searches faster. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website or app, most of the features will be still accessible without cookies. Cookies and other tracking software allow us to improve our services, to provide you with more relevant content and to analyse how visitors use our website and app. For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of visitors to our website. This software does not enable us to collect any personal data. We also monitor the monthly email newsletters we send out to understand how our customers interact with the emails and the content that we send, we monitor if the emails we send are opened or how the content of our emails is displayed. We use this information to enhance the experience of customers signed up to our monthly email newsletter.